Returns Policy 

If you are not happy with your full priced Madijay Item you may return it within 7 days of delivery and we will happily exchange or we will offer a store credit to cover the purchase price of the item.

Your item/s must be in their original unwashed condition with all tags attached.  We are unable to accept items that have been worn.   Items must be in their original packaging.  The items must not have any makeup stains or perfume/body odours. We reserve the right to refuse the return of an item if we believe it not to be in the original condition as stated above.

We do not offer refunds for change of mind or if the item does not fit/suit.  We offer a store credit or exchange.  Please contact us via email  sales@madijayboutique.com.au within 7 days of delivery. 

Exchanges will be at the customers expense..  Please enclose a prepaid envelope/satchel for exchanges.  

Sale Items

We do not accept returns or exchanges on Sale items so please choose carefully.  If you require the same item in a different size please email sales@madijayboutique.com.au with your order number and request and we will do our best to accommodate you.

Faulty Items

We do our best to ensure you do not receive a faulty item.  In the unlikely case you do receive a faulty item please contact us at  sales@madijayboutiqe.com.au within 7 days of receiving your item.  

Your item/s must be in their original unwashed condition with all tags attached.  We are unable to accept items that have been worn.   Items must be in their original packaging.  We reserve the right to refuse the return of an item if we believe it not to be in the original condition as stated above.

Your item will be assessed and we will either repair, replace or provide a credit note and in some cases a refund will be processed.

 

General information

Store credits are valid for 6 months.

Store credits are issued by way of an email Gift Card with a unique code for you to use.  This Gift Card with its code will be issued once we have received your returned item/s and confirmed that they fit the criteria of returning items as per details above.

Our policy lasts 7 days from delivery of your purchase.  If more than 7 days has expired since the delivery date unfortunately we cannot offer you a refund, exchange or store credit.

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